If you believe a product that you have purchased from Smart Crochet is defective or doesn't suit your needs, you have to fill the return form first using the 'Returns' link at the bottom of the web page WITHIN 30 DAYS OF PURCHASE. A return merchandise authorization (RMA) number will then be issued. Returns will be reviewed on a case by case basis. All items must be returned in their original condition.
After the items are returned back to Smart Crochet you will be issued a refund. The shipping cost amount associated with the shipment of your order will be deducted from your refund. ALL SHIPPING COSTS ARE NOT REFUNDABLE.